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  • You must notify customer service in writing of your wish to exchange or refund your order. Please enclose the order confirmation as proof.
  • Returns must be sent back to us within 20 days of receiving your order.
  • All items must be returned unused, in their original condition and packaging, and from the country the order was delivered to. If the packaging is lost or damaged, your return may not be accepted.
  • We are not responsible for returned orders lost in transit. We recommend that you send the shipment back to us by registered post and retain your proof of posting. We cannot be liable to issue a refund or exchange if you do not follow this policy.
  • Please note that we are only able to offer size exchanges based on stock availability. In case the substitute size is not in stock, we will contact you to confirm a refund. If you wish to exchange your item for an alternative style, we suggest that you return it and purchase the new item separately on our website.
  • All refunds will be made through paypal or money transfer. 
  • For cancellation, please notify us in writing within 24 hours after placing your order. 
  • For any queries regarding our returns and exchanges policy, please email us at customercare@paemisa.com